Turkey’s airports have introduced smart translators to assist passengers who speak different languages. The devices, which are called SmartMic, can translate 52 languages and 72 accents in real time. The devices are aimed at improving communication and customer service at the airports, especially for international travellers.
How SmartMic Works and Where It Is Available
SmartMic is a device that looks like a microphone, but has a screen on both sides. The device allows passengers and airport staff to speak into it in their native language, and then displays and reads out the translation in the other person’s language. The device also has a camera that can scan passports and other documents, and translate the information on them.
SmartMic is available at 10 airports in Turkey, including Istanbul Airport, which is the world’s largest airport and the most visited city in the world, according to Euromonitor International. The device is also available at regional airports, such as Adana, Ankara, Antalya, Bodrum, Dalaman, and Izmir. The device is also planned to be launched in the UK soon, and then in other countries where Turkish Airlines operates.
Why SmartMic Is Beneficial and Innovative
SmartMic is beneficial and innovative for both passengers and airport staff, as it can help them overcome language barriers and enhance their travel experience. SmartMic can help passengers with various services and queries, such as check-in, baggage, security, boarding, and customs. SmartMic can also help airport staff with providing information, directions, and assistance to passengers.
SmartMic is also a unique and advanced device, as it can translate not only words, but also accents, dialects, and slang. SmartMic can also learn and improve its translations over time, by using artificial intelligence and machine learning. SmartMic can also work offline, without requiring an internet connection.
How SmartMic Is Supported and Appreciated
SmartMic is supported and appreciated by various stakeholders, such as the Turkish government, the airport authorities, the airline companies, and the passengers. SmartMic is part of Turkey’s vision to become a global hub for tourism and trade, and to attract more visitors and investors. SmartMic is also part of the airport’s efforts to provide world-class facilities and services, and to increase customer satisfaction and loyalty. SmartMic is also part of the airline’s mission to connect the world and make travel accessible to everyone.
SmartMic has received positive feedback and recognition from the users and the industry. SmartMic has been praised for its ease of use, accuracy, and speed. SmartMic has also been awarded the Best Innovation Award by the International Air Transport Association (IATA) in 2023.
