Corrections Policy

Correction, clarification, update

These are three different things, and we say which one we are doing. A correction fixes something we got factually wrong: a wrong figure, a misspelled name, a quote attributed to the wrong person. A clarification means the facts were right and the writing still let a reader walk away with something untrue, usually through a missing qualifier or a headline that outran the story. An update adds new information to a story that was accurate when it published, which on a developing story can happen many times in a day.

The labels are not cosmetic. Calling a correction an update is the oldest move on a news website, and we do not use it. If the first version was wrong, the note uses that word.

The note goes on the story, and the story stays put

Corrections are made on the original article at the original address. The note is dated, says what was wrong and what the fact is, and does not need hunting for: at the top where the error was material, at the foot where it was small. We do not quietly edit a sentence and let the page stand as though it had always read that way.

Two things get fixed without a note: a typing slip that changes no meaning, and formatting, tags or a broken link. Everything above that line carries a note. Where the error was in the headline rather than the body, the note says so, because the headline is the part that travelled.

Developing stories, and what jumps the queue

Breaking news is where most corrections are born, because the first version of any big story is assembled from incomplete facts under time pressure. On a developing story we label it as developing, timestamp the updates, and change the substance as the picture firms up. When an early figure or claim turns out to have been wrong rather than merely superseded, that is a correction and gets a note, not a silent overwrite dressed as an update.

Some errors jump the queue. Anything a reader might act on to their cost, a wrong safety instruction, a wrong figure in a market or health story, a wrong claim about a named person, is handled the moment we can confirm the right version, ahead of everything else on the desk. A wrong name attached to an accusation, or a wrong number about a company, is fixed the same working day, and where we can, the person affected is told the note is up rather than left to find it.

Telling us we got it wrong, and what you hear back

Write to support@broadbrowse.com with CORRECTION at the front of the subject line. Give us the link, the sentence you are disputing, what you believe the fact is, and where that comes from if you have it: the filing, the official page, the study, the transcript. You do not need to be polite or explain who you are.

The most useful message is the flattest. A plain “your story says X, the official figure is Y, here is the link” gets acted on fastest. You get an answer either way. If we change the story we tell you what the note says. If we do not, we tell you why, and sometimes the reason is that the dispute is about framing rather than fact. Safety and reputation errors are settled quickly. Everything else we aim to close the same working day and, at the outside, within two.

Chasing the error past our own page

A wrong number does not stay on the page where it was born. When we correct something that has already travelled, the social post carrying it is corrected or taken down with an explanation rather than left up with the old figure. A newsletter that carried the error runs the correction in the next edition. Where a story has been syndicated, we send the corrected copy and ask for the update, and since we cannot compel anyone, we say what we asked for and what is out of our hands.

Then there is the forwarded screenshot, which is beyond reach entirely. A cropped image of a headline with a wrong figure in it can circulate for years, and no correction catches up with it. That is the honest reason this newsroom will not publish an unverified number quickly. The correction is ours to make. The forward is nobody’s to recall.

We do not delete stories

Articles get corrected and updated, not removed. The address stays live, because deleting a page is a tidy way to lose an error along with the evidence of having made it. Requests to unpublish accurate coverage are refused, including from advertisers, whose standing on this is spelled out on our advertise page.

The exceptions are narrow. A binding legal order. A real risk to someone’s safety, most often a source, a survivor, or a child who should never have been identifiable. Material published in error, such as a draft. Where a page comes down for one of those reasons, a short note stays at the same address saying the story was removed and giving the category of reason.

Who signs off, and where the log lives

A senior editor owns corrections and decides whether a note is a correction or a clarification, where it sits, and how it is worded. The person who wrote or handled the story does not make that call about their own work. Significant corrections are logged, and we go back through the log when the same species of error appears twice, because a repeated mistake is a process problem rather than one careless afternoon.

How claims get tested before publication so there is less to correct in the first place is in our fact-checking policy, and the wider account of how we source and report is in our editorial standards. If you have found an error, do not wait to see whether someone else reports it. Send the link and the sentence to support@broadbrowse.com.

Last updated: August 2026